Shipping Policy
1. Delivery Timeframes
We offer nationwide delivery within:
📦 2–4 business days
Most customers receive their orders on the faster end of this range, depending on their location and courier routing.
2. Order Processing
Orders are typically processed and dispatched within 24 hours on business days.
Orders placed over weekends or public holidays will be processed on the next working day.
3. Shipping Costs
Shipping fees are displayed at checkout before payment.
From time to time, we may offer free shipping promotions.
4. Tracking
Once your order is shipped, you will receive:
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A tracking number, and
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A link to track your delivery in real time.
If you need help tracking your parcel, our team will gladly assist.
5. Delivery Address
Please ensure your delivery address and contact details are accurate.
If there are any errors or access issues, the courier may contact you directly.
6. Delays
We always aim for fast delivery.
However, delays may occasionally occur due to:
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Courier network issues
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Remote location routing
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Weather conditions
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High seasonal volumes
If this happens, we’ll assist you every step of the way to ensure your parcel is delivered as quickly as possible.
7. Lost or Damaged Parcels
If your parcel arrives damaged or you believe it is lost:
📧 Email us immediately at support@nepz.co.za
We will investigate with the courier and resolve the issue promptly.
Your satisfaction is our top priority.
8. Contact Us
For any shipping-related questions or concerns: