Return Policy
Last updated: 2025-11-20
At NEPZ, we want you to shop with complete confidence.
If you are unhappy with your product for any reason — whether it’s a defect, or you simply changed your mind — we will gladly help you return it.
Your satisfaction comes first. Always.
1. Easy Returns
If you’d like to return an item, just email us at:
Include the following:
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Your order number
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The product you’d like to return
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A brief note on the reason (optional)
We will respond quickly and guide you through the process.
2. Free Collection
Once your return is logged, we will arrange a courier collection from your address.
You don’t need to drop anything off or struggle with return labels — we handle everything for you.
3. Refunds
Once the returned item has been collected and inspected, we will process your refund.
Refunds are issued to your original payment method.
Timing may vary depending on your bank or payment provider.
4. Conditions for Returns
To keep things fair and consistent, we ask that:
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The product is returned in a clean, resellable condition
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All accessories and packaging are included where possible
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You contact us within 7 days of receiving your order
If a product is defective, damaged, or not as described, we will always prioritise and resolve it immediately.
5. Our Customer Promise
At NEPZ, we believe in treating customers like royalty.
We are here to help, and we will always aim to make your experience smooth, respectful, and hassle-free.
If you’re not fully satisfied, we will do everything in our power to make it right.