Privacy Policy

Last updated: 2025-11-20

This Privacy Policy explains how NEPZ (“we”, “us”, “our”) collects, uses, and protects your personal information.

1. Information We Collect

We collect the following when you use our website:

• Name, email address, phone number

• Billing and shipping address

• Order history

• Payment information (processed securely by our payment provider; we do NOT store card details)

• Basic browsing information (cookies, device info, analytics)

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Improve our website and services

• Send order updates and notifications

• Prevent fraud and maintain security

We do not sell your information to any third parties.

3. Sharing of Information

We may share your information with:

• Payment processors (e.g., Paystack/Payfast)

• Shipping and courier partners

• Service providers that help run our website

They only receive what they need to perform their functions.

4. Cookies

Our website uses cookies to improve your browsing experience.
You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable security measures to protect your data, including encryption, secure servers, and restricted access.

However, no system is 100% secure. By using our site, you accept this risk.

6. Your Rights

You may request:

• Access to the personal data we hold about you

• Correction of inaccurate information

• Deletion of your data (where legally allowed)

To make a request, email us at julian@nepz.co.za.

7. Updates to This Policy

We may update this policy occasionally. Changes become effective once posted on the website.

8. Contact Information

For privacy concerns:
📧 julian@nepz.co.za